Updated on July 2, 2025

Effective on on July 2, 2025

 

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At HEYDA, the artworks are “made to order” and “uniquely tailored” to the buyer’s specifications, therefore we have specific policies in place regarding cancellations, returns and refunds.

 

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1. Order cancellation

If the Client changes his/her mind about the order or is not satisfied with our digital prototypes provided after three adjustments, we will issue a full refund within 1 to 3 weeks. However, if the sample is confirmed and our artist begin working on the artwork (within 1 week after the sample confirmation), we will issue a partial refund as follow:

- Our Collection of Masterpiece Recreation : 100% delivery fee + 80% selling price

- Personalized Artworks - Public domain artworks : 100% delivery fee + 50% selling price

- Personalized Artworks - NOT public domain artworks : 100% delivery fee only

- Portraits : 100% delivery fee only

 

For cancellation, please email us at art@heyda.ca with “Order confirmation number”.

 

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2. Return & Refund

Because of the customized nature of our products, we have specific policies in place regarding returns and refunds.

 

Portraits & Personalized Artworks

All portraits and personalized artworks are “made to order” and “uniquely tailored” to the buyer’s specifications. For this reason, we do not accept returns, exchanges, or cancellations once the photo of the completed painting is approved. Therefore, all portraits and personalized artworks are final sales, and we will not issue refunds, except Lost or Damaged products in transit.

 

Our Collection of Masterpiece Recreation

Although most of the paintings in Our Collection of Masterpiece Recreation are “made to order”, we will issue a partial refund minus delivery and restocking fees depend on the case.

- Selling price : Refund 80%

- Restocking fee : $50 CAD per painting

- Costs to ship the returned orders to Heyda Inc, Canada : Non-refundable

 

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3. Lost and Damaged Products

All artworks are delivered with suitable packaging and by reliable logistic services such as Canada Post, Purolator, UPS, etc. However, occasionally, packages may be lost or damaged during transit, delivered to an incorrect address, etc. In the unlikely event that your package is lost or damaged upon arrival, please notify us within 7 days of delivery. We are not responsible for delays or loss caused by shipping carriers, but we will do our best to assist you with filing claims or tracking lost packages.

 

Please email us at art@heyda.ca with your Order confirmation number and clear photos of the damages or issues. We will assess the claim and, if valid, offer one of the following:

- A replacement (if possible)

- A partial or full refund according to our refund policies

- Store credit